Refund & Returns

Introduction

At Mala Softways Ltd, we strive to ensure that our customers are completely satisfied with their purchases from bluelightsafer.com. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. Our goal is to make the process as easy and transparent as possible.

Eligibility for Returns

  1. Timeframe: You have 30 days from the date of receiving your product to initiate a return.
  2. Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  3. Proof of Purchase: A receipt or proof of purchase is required to process your return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at malasoftways@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is received and approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back to us.
  3. Shipping: Pack the item securely in its original packaging, include all parts and accessories, and send it to the address provided in the return instructions. Please include your RAN in the return package to ensure timely processing.

Shipping Costs for Returns

  1. Customer Responsibility: Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
  2. Return Shipping Label: We do not provide prepaid return shipping labels. You may use the shipping method of your choice, but we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Inspection and Approval

  1. Inspection: Once we receive your return, we will inspect the item to ensure it meets our return conditions.
  2. Approval: If your return is approved, we will notify you via email and process your refund.

Refund Process

  1. Refund Method: Refunds will be issued to the original payment method used during the purchase.
  2. Processing Time: Please allow up to 14 days from the date we receive your return for the refund to be processed. It may take additional time for the refund to appear on your account statement, depending on your payment provider.
  3. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at malasoftways@gmail.com with details of the defect or damage.

Contact Information

For any questions or concerns about our Refunds and Returns Policy, please contact our customer support team:

Mala Softways Ltd
13th Street, 47 W 13th St,
New York, NY 10011, USA
Email: malasoftways@gmail.com